the support activities of a firm include:

B) inbound logistics, technology, outbound logistics, sales and marketing, and service. B) inbound logistics, organization infrastructure, outbound logistics, technology, and procurement. Although doughnuts are seen by most consumers as notoriously unhealthy, the Doughnut Plant in New York City has carved out a unique niche for itself by obtaining organic ingredients from a local farmers market. Define the concept and give examples. For this reason, many firms have placed greater attention on attracting, but not on developing or retaining talent. Again, this buffer of increased and improved information flows comes at an expense, so executives seeking to build a best value supply chain will investigate the opportunity and determine whether this action optimizes total costs. D) short-term perspectives and strategic positioning. B. culture, tangible resources, intangible resources. D) balances the high cost of adding new members to a community against the lower cost of using network infrastructure. There are four main forms of support activities for most manufacturers. A firm can exercise greater control over its suppliers by having: Which of the following is not one of the four basic strategies a company can employ to deal with competitive forces? Guide to Value Chain Models: Definition and How To Use Them Although doughnut making is not a high-tech business, technology plays a variety of roles for doughnut shops, such as allowing customers to use debit cards, just in time delivery systems, online ordering, and supply management systems. Minister Bibeau to announce financial support for on-farm activities to JOB RESPONSIBILITIES: This position will supervise a team of negotiators and junior negotiators responsible for the procurement of a broad range of engineering and . These chains do not fixate on speed or on any other single metric. In value chain analysis, you ask at each stage of the value chain, "How can we use information systems to improve operational efficiency and improve customer and supplier intimacy?" There are two basic strategies for improving a firm's profitability. Operations - are all the activities required to transform inputs into outputs (products and services). B) inbound logistics, organization infrastructure, outbound logistics, technology, and procurement. CIS 300 Flashcards | Quizlet B) sees the supply chain as the primary activity for adding value. BPM is business process management, and is the practice of continuously improving business processes. Which of the following is not a limitation of SWOT (Strengths, Weaknesses, Opportunity, Threats) analysis? ________ is the ability to offer individually tailored products or services using the same production resources as bulk production. The Extension Economic Development State Specialist is an academic (non-tenure track) professional with primary responsibility to develop educational resources and programs for communities and the state that serve the economic development mission of the University of New Hampshire (UNH) and Cooperative Extension. B. a premier strategy and a generic strategy. 1 pick Victor Wembanyama will make his Summer League debut with the Spurs . These are ___________________. The ________ strategy is characterized by heavy centralization of corporate activities in the home country of origin. Mass customization allows a company to offer individually tailored products using the same production resources as mass production. A competitive advantage based on inimitability can be sustained for at least some time if it has the following characteristics: A. physical uniqueness, path dependency, causal ambiguity, and social complexity. Helping customers understand their unique menu is an importantservice offered by Voodoo Donuts staff. A value web is a collection of independent firms that use information technology to coordinate their value chains to collectively produce a product or service for a market. Johnson & Johnson delegates to its subsidiaries a great deal of authority to respond to local conditions. Marketing and sales for Randys Donuts in Inglewood, California, is aided by attention-grabbingbuilding. In an effort to capture key employees from competitors, firms may attract the symbolic leader of a group within a competing firm and hope others will follow. C. SWOT gives a one-shot view of a moving target. 2003-2023 Chegg Inc. All rights reserved. In the age of the Internet, Porter's traditional competitive forces model is still at work, but competitive rivalry has become much more intense. In terms of resource-based theory, Joyces leadership was clearly a valuable and rare resource that helped his firm prosper. Qualityrefers to the relative reliability of supply chain activities. Which of the following does not describe a difference between the way customers and producers see quality? A distinct advantage of an international strategy is ________________. This simple yet profound statement suggests that organizations that quickly complete their work will enjoy greater profits, while slower-moving firms will suffer. A) purchasing key inputs B) recruiting and training employees C) repairing the product for the consumer However, this advantage will diminish if other similar products can persuade customers that their product is as innovative and as well designed. Business Horizons, 51, 235243. Study with Quizlet and memorize flashcards containing terms like The five basic entities that make up any business are suppliers, customers, employees, products and services, and:, Promoting the organizations products or services is a responsibility of the ________ function, Checking for product quality is an activity associated with the ________ function and more. Which of the following is a primary activity? This model identifies specific, critical leverage points where a firm can use information technology most effectively to enhance its competitive position. What competitive strategies would you advise Smalltown Computer to take? What Is a Value Chain Analysis? 3 Steps | HBS Online The three key types of resources that are central to the resource-based view of the firm are: A) tangible resources, intangible resources, and organizational structure. All of the following are considered primary activities of a firm except: The support activities of a firm include: A) inbound logistics, technology, outbound logistics, sales and marketing, and service. C. the internal analysis of the firm as well as the external analysis of the industry and competitive environment. Ratios that reflect whether or not a firm is efficiently using its resources are known as, Historical comparisons provide information to managers about changes in a firm's competitive position. The MNE has long production runs that lower per unit cost of each chip. transferring core competencies to foreign markets. Former US President Bill Clinton had the doughnuts shipped to the White House regularly. They consist of warehousing, material handling, delivery operation, order processing, and scheduling. When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy. Value chain analysis is useful at the business level to highlight specific activities in the business where information systems are most likely to have a strategic impact. A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces? The Industry Organization (IO) paradigm assumes perfect competition. D) Wal-Mart implemented a sophisticated information system that resulted in reduced inventory carrying costs and shortened customer response times. C) managers should not look at their job as primarily balancing stakeholder demands; increasing satisfaction among multiple stakeholders can be achieved simultaneously. Advertising is a __________ activity. Secondary activities or the support activities include firm infrastructure, human resources management, and procurement. The XYZ Corp. is taking advantage of a ____________ system. B) imposes a significant cost of entry, due to infrastructure requirements. Creating consistency in the interests of all participants in a supply chain. Which ones will it have difficulty exercising? Within the lumber business, for example, value is added when a tree is transformed into usable wooden boards; the boards created from a tree can be sold for more money than the price of the tree. Dynamic capabilities include all of the following EXCEPT: A. learning and innovating. BUS3500 FINAL EXAM SET 1 Flashcards | Chegg.com A) By building industry-wide, IT-supported consortia and symposia, B) By raising the bargaining power of suppliers, C) By encouraging the entry of new competitors, D) By enforcing standards that reduce the differences between competitors. Firm infrastructurerefers to how the firm is organized and led by executives. What are the primary activities in the value chain? The ability of information systems to easily record and analyze customer data, as well as automate, customize, and improve customer service, also contributes to the overall quality of the product or service. D) reputation with suppliers and customers. The time duration from initiation to completion of the production and distribution process. D) blueprint that must be followed to leverage the core capabilities of a global firm. A) A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy, B) A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers, C) A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules, D) A grocery store chain's use of information systems to produce products and services at a lower price than competitors. The primary activities of the value chain include inbound logistics, operation outbound logistics, marketing and sales, and service. Preston gives its local operations the authority to adapt value activities to prevailing local economic, political, legal, and cultural conditions. Secondary activities or the support activities include firm infrastructure, human resources management, and procurement. The greatest impact the Internet has had on globalization is in lowering the costs of: The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries. First three options contains elements of primary activities so these are incorrect. Recently, strategic management has moved from focusing on. C) allowing operational employees to interact with management. To determine this, a company could study its value chain and business processes to see which points might be automated or be made more efficient, have value added or improve quality, Click here to study/print these flashcards. Support activities - Definition and more | THE-DEFINITION.COM The firm could allow customers to review their health data and add additional information or view statistics to create customer intimacy. Harvard Business Review, 83, 102112. Which of these categories of financial ratios is used to measure a company's ability to meet its short-term financial obligations? According to Porter (1985), the primary activities are: Inbound Logistics - involve relationships with suppliers and include all the activities required to receive, store, and disseminate inputs. C) criteria for lease versus purchase decisions. structure of the industry in which it competes, Many industries are imperfectly competitive. Understand the difference between a value chain and supply chain. Primary Activities in the Value Chain (With Examples) One of Southwest Airlines unique capabilities is moving passengers more quickly than its rivals. New market entrants: There is not a huge barrier to entry in this field; other cell phone and technology companies have versions of mp3 players. This term is sometimes called staff or overhead functions. They include: Firm infrastructure Human resource management Technological development Procurement How to Implement the Value Chain Porter's generic strategies for the value chain can be used for any industry across the board. Test 2 Flashcards | Chegg.com Which of the following is a primary activity? D. continuously adopting new ways of serving the evolving needs of the market. The iPad can be seen as a disruptive technology for the ________ industry. Johnson is most likely benefiting from _________________. The activities that measure the performance of your business processes against strict standards are called best practices. The effects of this organizing and leadership can be profound. In the context of value chain analysis the support activities of a firm Advertising is a ______activity. Also important is human resource managementwhich includes activities involved in recruiting, training, and compensating employees. Johnson Enterprises manufactures computer chips used in cell phones. can be expensive. A firm can be said to have competitive advantage when it has higher stock market valuations than its competitors. activities needed to support the firm, including the CEO human resource management activities like recruiting, hiring, training, and compensating employees inbound logistics BUS3500 FINAL EXAM SET 1. The support activities of a firm include: A) inbound logistics A value chain charts the path by which products and services are created and eventually sold to customers (Porter, 1985. The first is strategic supply chain managementthe use of supply chains as a means to create competitive advantages and enhance firm performance. Student answers will vary. A) inbound logistics, technology, outbound logistics, sales and marketing, and service. a differentiation strategy and a low-cost strategy. C) organization infrastructure, human resources, sales and marketing, and technology. the internal analysis of the firm as well as the external analysis of the industry and competitive. The law of diminishing returns always applies to digital, as well as traditional products. Examples include all of the following EXCEPT A. negotiating and maintaining ongoing relations with regulatory bodies. Agility in a supply chain can also be improved and achieved by colocating with the customer. Reducing the length of time taken in producing a product will also help limit mistakes, because shorter cycle times mean that problems are caught earlier, and that production tasks are easier to understand and perform. Which of the following would be most difficult to assess? shipping and customer service Citibank decides to open a call center in Mumbai, India because a detailed analysis of the country-specific advantages suggests that India is the optimal place for responding to customers' calls. What are Core and Supporting Business Functions +Examples Primary activities are actions that are directly involved in creating and distributing goods and services. Many companies use referrals by current employees as a source for new hiring and even monetarily reward them for the following reasons: both because current employees are careful in their recommendations because of their credibility and also because it is less expensive than the fees paid to headhunters. Outbound logistics tracks the movement of a finished product to customers. A willingness and capacity to reshape supply chains when necessary. When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, it is often referred to as creating: An information system can enhance core competencies by: A) providing better reporting facilities. Operations at the Coffee an Donut Shop in Westport, Connecticut, rely on a secret doughnut recipe. A) outbound logistics, human resources, and information systems B) production, marketing, and operations C) shipping and customer serviceD) research and development Answer: C C ) shipping and customer service T/F Inbound logistics include all activities associated with transforming inputs into the final product form such as machining, packaging, assembly, equipment, testing, printing, and facility operations. The support activities of a firm include: A) inbound logistics A competitive advantage based on inimitability can be sustained for at least some time if it has the following characteristics. 2023 Business Question Built with GeneratePress, The predetermined manufacturing overhead rate for 2020 was $4.00 per direct labor hour; employees were paid $5.00 per hour. In this case, spare parts inventory is positioned in proximity to the class of simulators requiring quick turnaround, while the less-time-sensitive devices are sent to a centralized repair facility. The support activities of a firm include: a. Smalltown Computer will have difficulty in low-cost leadership, because it cannot exert economies of scale or other efficiencies of large PC manufacturers. A resource is valuable and rare but neither difficult to imitate nor without substitutes. Media advisory. allows a foreign company to. 14 when a firm provides a specialized product or - Course Hero The support activities of a firm include: A) inbound logistics, technology, outbound logistics, sales and marketing, and service. According to Porter's definition, all of the activities that make up a firm's value chain can be split into two categories that contribute to its margin: primary activities and support activities. D. top management providing a key role in collaborating with important customers. A primary challenge in BPM is employee resistance. If you were hired as a consultant for your university, what specific element of the value chain would you seek to improve first? Collaborative forecasting with suppliers and customers can also help build alignment. A substitute product of most concern for a cable TV distributor is: Which of the following can force a business and its competitors to compete on price alone? Which of the following is NOT a limitation of SWOT (Strengths, Weaknesses, Opportunity, Threats) analysis? Which of the following examples demonstrates how successful organizations manage their primary activities? Apply Porter's competitive forces model to that product and/or company. C) organizational culture and leadership. D) supports mostly support activities but does have some impact on primary activities. This is particularly valuable when customer demand is uncertain, such as in the retail industry (Ketchen et al., 2008). C) organization infrastructure, human resources, sales and marketing, and technology. Marrin Associates is an MNE with operations in Hong Kong, India, and Canada. tangible resources to intangible resources. B) They are not locked into an existing brand image. D. the effectiveness of its lobbying activities. Chapter 11: Global Strat Flashcards | Quizlet D) provides entirely Internet-driven services, or virtual products. create, study and share online flash cards, All of the following industries have been severely disrupted by the Internet, All of the following are considered primary activities of a firm, All of the following have been disruptive technologies, All of the following are ways to improve quality, All of the following are psychological aspects of quality. can strongly defend its market position in the event of a price war, The essence of a differentiation strategy is to ________________, offer a unique product that supports a premium price. However, the iPhone is a market leader in this category. It could also emphasize product differentiation, in that it supplies a hands-on, local experience and more trustworthy, higher quality service. A) purchasing key inputs B) recruiting and training employees C) repairing the product for the consumer becoming more efficient in operational processes. In the context of value chain analysis, the support activities of a firm include _________________. Google essentially views the entire world as one market and assumes that there are no fundamental differences among countries with regard to consumers' preferences. A company's value chain is best described as the _______________. D) organization infrastructure, human resources, technology, and procurement. Rapid improvements and decreased costs in deploying information systems have enabled supply chains in recent years to reduce inventory as a buffer. Recently, a knowledge worker's loyalty to his or her employing firm has __________ compared to his or her loyalty to his or her profession and colleagues. Understanding Thought Patterns: A Key to Corporate Leadership? In value chain analysis, the activities of an organization are divided into two major categories of value activities: primary and support. CHAPTER 3 Flashcards | Quizlet D) rare, valuable, physically unique, causally ambiguous. Examples include all of the following except: A) negotiating and maintaining ongoing relations with regulatory bodies. A) categorizes five related advantages for adding value to a firm's products or services. Which of the following illustrates the use of information systems to achieve product differentiation? Lee, H. L. (2004, October). Competitive advantage: Creating and sustaining superior performance. Discuss this model, identify the activities, and describe how the model can be applied to the concept of information technology. C) the internal analysis of the firm as well as the external analysis of the industry and competitive environment. The value chain model highlights activities in the business where competitive strategies can best be applied and where information systems are most likely to have a strategic impact. Figure 4.18 image description: The Value Chain. Large chains such as Tim Hortons enjoy low prices in their procurement process because they buy supplies in bulk. : Information systems can help improve quality by reducing the number of steps and time taken to manufacture the product. Defining Strategic Management and Strategy, Intended, Emergent, and Realized Strategies, Understanding the Strategic Management Process, The Relationship between an Organization and Its Environment, Beyond Resource-Based Theory: Other Views on Firm Performance, Understanding Business-Level Strategy through Generic Strategies, Focused Cost Leadership and Focused Differentiation, Advantages and Disadvantages of Competing in International Markets, Drivers of Success and Failure When Competing in International Markets, Options for Competing in International Markets, Portfolio Planning and Corporate-Level Strategy, The Basic Building Blocks of Organizational Structure, Corporate Ethics and Social Responsibility. Although firm infrastructure is often viewed only as overhead expense, it can become a source of competitive advantage. C) sees the cost of adding new members as inconsequential. The term _______________ refers to a global company that thrives on seeking unique ideas and insights from locations around the world and then leveraging that knowledge in international markets. Value chains include both primary and secondary activities. C) categorizes four basic strategies a firm can use to enhance its value chain. The three-step process is as follows: 1. For a resource to provide a firm with the potential for a sustainable competitive advantage, it must have four attributes. Business process reengineering is the radical redesign of business processes. The supply chains relative capacity to act rapidly in response to dramatic changes in supply and demand. Journal of Applied Psychology, 96(3), 443456. B) effective information systems contributing significantly to a firm's overall cost leadership strategy.

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